Delivery and Returns
Delivery of Equipment
There are two delivery options for customers within mainland UK: Royal Mail Special Delivery (RMSD), or CityLink*. The lens will be sent so that it arrives in time for the beginning of your hire period this will normally be the day before Day1 (we will contact you if this changes).
Prices vary depending on the carrier and the weight of the parcel, which are indicated on the page for each lens.
We offer a delivery and collection service for our hired equipment
*Royal Mail Special Delivery rates apply to Northern Ireland and the Isle Of Man as part of the UK, This means that the prices quoted also apply.
However, our normal couriers have different tariffs for these parts. Please enquire either by email or phone on 01752 310132
Hiring usually needs a minimum period of 3 days to arrange. For example if an item is booked on day 1, it is sent on day 2, received on day 3 for the start of the hire period on day 4. This is reduced by a day for a local pick up. We can usually dispatch lenses the same day we receive an order so long as the order comes in by about 3pm.
We aim to deliver a day before the hire starts you should be prepared to receive it on that day, we deliver a day before the hire starts this is free of charge to elimate any courier delays if it is not delivered before the start of the hire it will be delivered on the first day of your hire please bare this in mind when booking making sure you book to receive equipment atleast 2 days before your planned shoot incase of a late delivery.
At present we do not deliver outside the UK.
We prefer to deliver equipment to the address at which your credit card is registered. However, as lenses have to be signed for on delivery, we appreciate that this isn't always the most convenient option for everyone. So we can deliver to a different address e.g. a workplace, if you specify a second address.
You are politely reminded that you are responsible for the lens from the moment it's signed for, whether it is you or somebody signing on your behalf.
Late arrival of orders
On occasion deliveries may arrive late and late arrivals are judged by the day the courier first attempts to deliver the hired equipment at the delivery address. If an item does arrive later the 1st day of your hire, you have three options:
- You may cancel the hire contract and return the item immediately to us and payment will be refunded.
- You can extend the return date to complete the original hiring period providing that the item isn't already booked by another customer.
Whatever you decide, please let us know if an item does not arrive on time. Please make sure that you are available at the delivery address at the expected delivery time.
If items haven't arrived before 5.30pm on the day before the hire starts call us immediately on our number 01752 310 132 and we'll try track it down for you.
When packing an item for return, please keep the ‘Other Information’ sheet out for reference. Use the ‘Checklist’ to help you pack all the pieces of equipment etc into the box. Close and secure the box appropriately using appropriate materials tapes etc. Stick the pre-printed Lenspimp address label on the box covering fully the old label that has your delivery address.The closed, secured and labelled box is now ready for despatch by one of the following means:
- If picked up locally, phone us to arrange a time for its return.
- If you have arranged for return delivery, if we haven't already been in touch regarding this give us a call no later than 12pm on the day of it's return dispatch date.
- Send it by Royal Mail Special Delivery.
Full instructions will be enclosed in the box with the equipment.