Loss and Damage
Loss or Damage to Equipment
Please contact us immediately if your hired item has become lost or damaged. If you still need the item and an identical or similar item is available, this can be sent to you till the end of your agreed hire period providing you cover the additional delivery cost.
As all our equipment is insured and you can satisfy Imaging Insurers that you have adhered to their Terms and Conditions, your liability is no more than the value of the insurance excess or £150.
Please return the damaged equipment immediately to us for repair.
Damage vs normal wear and tear
While ordinary wear and tear is expected eg minor scratches on the lens hood, barrel etc, damage to vital parts of the equipment which effects its performance eg the glass or mount or a lens or camera would be expected to be compensated for and you must be sure that you can comply with the terms and conditions or Imaging Insurers to cover the cost of the insurance.